Delivery & Returns


Our delivery costs and options

UK & EC Countries

£4.99 1st Class mail up to and including £45

£6.49 2nd Class Recorded mail (you can track your parcel)

Special Delivery (Tracking and insurance) £9.99 for orders £46-£225 & £14.99 for orfers £226-£500



Rest of the World

Standard Delivery £9.99 up to and including £45 order value

Special Delivery £14.99 for orders £46 and over

 

When ordering please select the approprate and preferred delivery option for your country. Please note that should an incorrect postage option be entered (i.e. a customer selecting UK & EU postage options, but living in the rest of the world including Russia, USA Australia), the customer will be contacted and will be required to pay any extra delivery charges before an order is posted / shipped.

 

Our fair postage promise

We have worked hard to offer our customers a small range or postal options for a better ordering experience and also for added peace of mind. Should the actual cost of posting be considerably less than our designated postal / shipping charges, we will happily refund the difference.

 

Cancellations and Returns

 

As our products are ordered especially for you it is not generally possible to cancel or return an order. It may be possible to cancel if we have not yet ordered from our supplier - please contact us to find out. If there is a fault with your garment please return it and we can discuss replacing it for you. Generally we prefer not to exchange intimate garments such as briefs, thongs, knickers or pantees and we are sure you understand why!! If you make a genuine mistake when ordering your size of bra, basque, vest etc and require some advice on sizing, please just ring us and we will be happy to help.

 

Please note that all items must be returned with original labels, packaging and in unworn condition.

 

Returns address

Joyce Brooks Lingerie

93 High Street

Cheltenham GL50 3HL

 

Any postage costs incurred if a garment is returned is the responsibility of the person returning the item. We strongly recommend that a proof of postage be obtained if a garment is returned.

 

Recorded or tracked postal service if recommended for your peace of mind when returning items. Special Delivery is recommended for items valued over £50.

 

Please remember that proof of posting is not proof of receipt by us.

 
 
 
 
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